Amara Jewels – Shipping & Delivery
At Amara Jewels, we are dedicated to ensuring your jewelry reaches you safely and promptly. We use elegant, secure packaging to ensure your pieces arrive in perfect condition. Here’s everything you need to know about our shipping process.
Shipping Methods & Costs
- Free EU Shipping: Enjoy free standard shipping on all orders over €59.
- Shipping Fee: A flat delivery fee of €2.95 applies for orders below €59.
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Delivery Time: 1–3 business days within the Benelux region.
Note: Delivery times may vary for other EU locations or due to carrier delays.
Order Processing & Delivery
We currently ship to all countries within the European Union.
- In-Stock Items: Processed and dispatched within 1–2 business days.
- Backordered Items: These require an additional 1–2 weeks to process. You will be notified at checkout if an item is on backorder.
Estimated delivery times:
Once dispatched, transit times vary by destination:
- The Netherlands: 1–2 business days.
- Belgium, Germany & Luxembourg: 2–3 business days.
- Rest of EU: Typically 3–5 business days, depending on the specific destination.
Tip: If your order contains both in-stock and backordered pieces, you can choose to ship the available items first (additional shipping costs may apply) or wait for a single shipment once everything is ready.
Tracking & Packaging
- Real-Time Tracking: Once your order is on its way, you will receive a confirmation email with a tracking number to follow its progress.
- Elegant & Secure: Your jewelry arrives in an elegant box, perfectly prepared for gifting or keeping. Our slim-profile packaging ensures it arrives safely in your mailbox, so you don't need to be home for delivery.
Support & Returns
- Delayed or Missing Packages: If your package is delayed, please allow 2–3 extra business days before reaching out. If you have any concerns, contact us at info@amarajewels.eu and we will assist you promptly.
- Returns: For details on how to return or exchange your items, please visit our Returns Policy Page.
Our Shipping Trust Promise
- Fast & Tracked: Reliable delivery with real-time updates.
- Safe Packaging: Elegant and secure transit for every gemstone.
- EU Free Shipping: Enjoy complimentary standard delivery on orders over €59.
Need help?
Frequently Asked Questions
Related to Shipping
Yes — all EU orders over €59 qualify for free standard shipping. This is applied automatically at checkout; no discount code needed. Orders under €59 are charged a flat rate of €2.95.
Once your order is dispatched, you will receive an email containing your tracking number and a link to our carrier's tracking page. You can follow your parcel's journey in real time.
If you have not received a tracking email within 2 business days of ordering, please check your spam folder or contact us at info@amarajewels.eu.
To ensure a fast delivery, we offer same-day dispatch for all orders placed before 12:00 PM. Orders received after this cutoff time will be dispatched within one business day.
Address changes can only be made before your order is dispatched. Please email us immediately at info@amarajewels.eu with your order number and the correct address. Once your order has been shipped, we are unable to change the delivery address.
Our thoughtfully designed slim packaging ensures a safe, contactless delivery straight to your mailbox. No more waiting for missed deliveries.
At this time, we only fulfill orders within the EU. However, global shipping is on our immediate horizon—stay tuned for updates as we grow.
Support
While we strive for punctuality, logistics can occasionally face minor delays. We kindly ask that you allow 2–3 extra business days beyond the estimated delivery date before reaching out. If your package still hasn't arrived, please contact us at info@amarajewels.eu and we will assist you promptly.
If your tracking shows as "delivered" but you cannot locate your package, please check with neighbors or your local sorting office first. If it remains missing, email our support team so we can open an investigation with the courier.
To ensure fast delivery, we begin processing orders immediately. Please contact us within one hour of purchase if you need to make changes. Once an order has been processed by our warehouse, we are unable to cancel it.
Quality is our priority. If your item arrives with a defect, please email us a photo of the damage and your order number within 48 hours of delivery so we can arrange a replacement for you. If no replacement item in stock, you can request for a refund.
We want you to love your Amara Jewels jewelry. If you need to send something back, please visit our Returns Policy Page for step-by-step instructions on how to initiate a return or exchange.
Still Have Questions?